In a recent blog post, I offered advice for how to handle people who make mistakes when they should have known better. The premise discusses how to understand the situations that lead to their mistakes. But what if you are the person who should have known better? How can you avoid being that person? . . . → Read More: Avoiding “You should have known better”
When in the service industry, it is your job and obligation to provide “service”. To provide that service, you must understand what your customer wants and then give it to them. Sometimes you cannot deliver the service the way the customer wants it. In those cases, good service is determining what you can provide . . . → Read More: Complaining customer
I have been in the service industry for the majority of my career. I am tuned to evaluating good and bad service. My family gets a little tired of me evaluating almost every service experience we have.
I have recently had a good and bad experience with two businesses that are . . . → Read More: Service differentiates: The insurance company vs. mechanic story
It doesn’t matter where you work or what your job is, the reason for your organization, department, or your job is for the customer you directly serve. I know people struggle with identifying their customer because their job is not “customer facing”. If you struggle with identifying your customer, ask who depends on you . . . → Read More: Who is your customer?