When in the service industry, it is your job and obligation to provide “service”. To provide that service, you must understand what your customer wants and then give it to them. Sometimes you cannot deliver the service the way the customer wants it. In those cases, good service is determining what you can provide . . . → Read More: Complaining customer
The unfortunate thing about being human is that we make mistakes. We are prone to errors, failures, and unmet expectations.
In the moment it is easy to quickly search for the person or thing that caused the mistake. Save yourself some time and look at the person in the mirror. Most times you are . . . → Read More: Man in the mirror
When talking to someone, you have decided that they deserve your attention. Not part of your attention, but your full attention.
Giving your full attention means:
Take out your headphones or ear buds. Simply turning off your MP3 player isn’t enough. You need to show that you are prepared to give . . . → Read More: You are being rude and you don’t know it
I’ve heard some awesome stories from the people I meet. I heard stories about losing 250 lbs. in one year, climbing Mount Everest, being on the Jeopardy game show, hiking the Appalachian Trail, inventing simple gadgets for desktops. I was able to hear these cool stories about these people because of the story they shared with . . . → Read More: Make up your story
I had an early morning flight last week. The night before I set my alarm for 4:45 am so I could meet my travel partner for a 5:30 commute to the airport. How was I able to get out the door by 5:35 (5 minutes late) when I woke up without an alarm at . . . → Read More: I’m packed