I have been in the service industry for the majority of my career. I am tuned to evaluating good and bad service. My family gets a little tired of me evaluating almost every service experience we have.
I have recently had a good and bad experience with two businesses that are . . . → Read More: Service differentiates: The insurance company vs. mechanic story
A lot of people (like me) complain about their problems. We feel that we must have done something wrong to create a problem. Sometimes that is right. Some problems happen to us without our help.
Problems should be expected. Life is the experience of dealing with problems. Problems are what . . . → Read More: Problems are not a problem
I really hate when I’m wrong. Unfortunately for me, I am wrong a lot. As a matter of fact, I have been wrong enough that I consider myself an expert in how to deal with being wrong. I am sure I will have a chance to practice the advice I am about to give . . . → Read More: When you are wrong
We are receiving feedback every day. Maybe not always directly but we receive feedback in how people talk to us, talk about us, avoid us, include us, promote us, demote us, and interact with us. We need feedback, because can’t see ourselves like others see us.
Sometimes we are brave enough . . . → Read More: “Thanks for the advice”: Receiving feedback
You should never apologize for providing information late. Or, missing a due date. Or, failing to complete an assignment. You should never explain why you are late, have missed a due date, or provide an incomplete assignment. You may have very good reasons why and sometimes these reasons are out of our control, so . . . → Read More: Never apologize